FAQ's

Can you send me a VAT receipt?

I am a dealer and would like a trade account?

I haven't received my order yet

I don't think I'm going to be in when my parcel is due to be delivered

Do you ship internationally?

What warranty do you offer?

Your parts are non genuine, does this mean they aren't as good as genuine?

How long before I receive my item?

How do I know what size chain my chainsaw takes?

What maintenance does my chainsaw require?

How do I set the correct chain tension?

How do I reinstall the chain brake on my chainsaw?

Why does my chainsaw pull or cut to one side?

How often should I lubricate the sprocket in the tip of my bar?

How can I choose the correct file size for the chain on my chain saw?

My chain saw runs but the chain will not turn, what's wrong?

How often should I replace the drive sprocket on my chain saw?

When should I replace the chain for my chain saw?

When cutting my chain saw starts losing power what should I check?

I noticed after using my chain saw for a while the chain looks grungy and has hardened rosin on it, why?

Do I need to keep my chain properly tensioned?

How to check, maintain and clean a chainsaw cutter bar?

The chain description says it's for a 14" bar but it doesn't fit, why?

My chain is not cutting properly, how can I remedy this?

Can I use regular engine oil to lubricate my bar and chain?

When I try to use my chain saw the bar and chain smokes and it doesn't cut well, what could be wrong?

My chain is blunt, do I have to buy a new one?

Why do the chainsaw gloves only protect the left hand?

Why can't I put used motor oil in the oiler of my chainsaw?

My chainsaw is electric, will a chain designed for a petrol mower fit?

How do I measure the length of the chainsaw guide bar?

How do I clean my chainsaw air filter?

How often should I mow my lawn?

What is the correct direction that my tractor mower blades should be installed?

While I'm mowing, the deck leaves an uncut strip of grass about 1" wide. Why?

Why should I balance my mower blades?

I can smell fuel and it seems to be coming out of the muffler while I am trying to start my saw, what might be wrong?

The tips of my grass is turning brown after I cut it, what's wrong?

How do I change my mower blade?

I wasn't able to mow my grass for a couple of weeks and now my grass is tall. How should I cut the grass?

When should I use a mulching blade?

Why are my sweeper bristles breaking?

Why is my strimmer head not spinning when throttle depressed?

My strimmer line seems to break off easily what's wrong?

How should fuel be stored?

How do you properly mix two stroke oil and petrol?

How can I adjust my carburettor?

What spark plug do I use for (2 stroke) engines?

What is a decompression valve?

The primer bulb doesn't seem to work what's wrong?

I won't be using my outdoor equipment for a while, how do I store it?

 

Can you send me a VAT receipt?

              A VAT receipt is sent out with all our parcels.

I am a dealer and would like a trade account?

              We do have a trade website for customer that regularly use TAGs or have had several large orders. If you               qualify for this then we will be in contact to invite you to join.

              If you have had large orders with us in the past and haven't had an invite, please get in contact and we will               look into it for you.

I haven't received my order yet

              Although most of our orders are dispatched within 24 hours we are still at the mercy of Royal Mail and the               courier services. It is always worth checking with your neighbours and the local sorting office to see if they               have tried to deliver your package when you were out (they don't always leave a card). If it has been a week               and you still haven't received anything let us know and we will chase it up for you. Also bear in mind            ​​              delivery times can increase around Christmas.

I don't think I'm going to be in when my parcel is due to be delivered

              We have no way of getting a message to the delivery driver so if you need to make arrangements to have               your parcel left in a safe place or with your neighbours, please leave a note for them.

Do you ship internationally?

              We ship internationally from our ebay shop. Please visit us here. 

What warranty do you offer?

              We will gladly accept any returns within 30 days and all products come with a 3 month warranty for non               wear and tear faults.
              
              Our returns address is...
              Tree & Grass Spares, Lightwood Green, Overton, Wrexham, Clwyd LL13 0HU

Your parts are non genuine, does this mean they aren't as good as genuine?

              We have supplied the trade with non genuine products for years and have researched the different                              manufacturers to find the very best. We primarily stock RocwooD products as they have proven themselves               to be a very good quality, low cost alternative to branded spares.

How long before I receive my item?

              If you order your items before midday they are dispatched the same day. We use Royal Mail for smaller low               cost items and couriers for larger or higher priced items so the delivery times can vary. We also offer a next               day delivery service on all our items.

How do I know what size chain my chainsaw takes?

              You will need to check the pitch, gauge and number of drive links the saw takes.
              Click here for instructions on how to work this out.

What maintenance does my chainsaw require?

              Your operator's manual outlines general maintenance instructions, giving critical attention to essential parts               of the saw, these tips can minimize problems and assist in efficient and safe operating condition.

How do I set the correct chain tension?

              Correct chain tension is vital for safe and effective chainsaw operation and use. A slack chain could jump off               the bar and can cause serious injury. The chain stretches significantly with use, therefore it is important to               adjust the chain regularly and check the chain tension every time you refuel.

              Make sure you wear gloves and eye protection.
              Make sure the machine has cooled and that the spark plug is disconnected.
              Make sure the chain is cool before adjusting the tension.
              A new chain can require readjustment within the first few cuts, so it need checking more frequently during               the break-in period.
              Step 1- Loosen the bar nuts that hold the clutch cover on.
              Step 2- Pull the bar nose up and keep it up as you adjust the chains tension.
              Step 3- Turn the chainsaw tensioning screw until the underside of the chain comes up and just touches the                               bottom of the bar rail.

              If you have a Sprocket Nose Bar: The bottoms of the underside of the chain should solidly contact the               bottom of the bar rail.
              After tensioning you should perform the 'snap' test. Grasp the chains along the bottom of the bar, pull down,               and let go. Chain should snap back to its original position, solidly contacting the bottom of the bar.

How do I reinstall the chain brake on my chainsaw?

              If the side cover is difficult to reinstall, most likely the chain brake is in the 'engaged' position.

              The easiest way to reinstall the cover is to follow the directions below (no special tools are needed).

              Remove the bar and chain.

              Place the cover onto to the saw, the back of the cover will stick up, due to the brake band sitting on top of                the clutch drum/ drive sprocket.

              Install the bar nuts finger tight only.

              Move the front hand guard forward, place your hand on the part of the cover that overlaps the bottom part of               the hand guard, while applying pressure move the guard back releasing the chain brake.

Why does my chainsaw pull or cut to one side?

              There are a few reasons this may be happening, the most common are...

              1. Dull cutters damaged by rocks or other hard objects. It's important to remove all nearby objects before                           using a chainsaw. You can find our chains here.

              2. Different depth gauge settings from left to right. Keep all depth gauge settings equal from left to right.

              3. Different top-plate angles from left to right. It's important to keep all top plates equal length.

              4. A worn guide bar. A badly worn guide bar will definitely cause a chain to cut to one side.
                  You can find our Guide Bars here.

How often should I lubricate the sprocket in the tip of my bar?

              It is recommended that you grease the bearing in the tip of the bar each time you refuel.
              You can find grease here.

              Make sure to grease the tip at the end of the day as well to help prevent moisture from entering the bearing               as the bar cools

              For additional information please refer to your equipments owner's manual.

How can I choose the correct file size for the chain on my chain saw?

              Chain Pitch 3/8" - Requires a 4mm file or a 4.7mm Grinding Wheel

              Chain Pitch .325 - Requires a 4.8mm file or a 3.2mm Grinding Wheel

              Chain Pitch .404 - Requires a 5.5mm File or a 3.2mm Grinding Wheel

              You can find sharpening equipment here

My chain saw runs but the chain will not turn, what's wrong?

              First check the chain brake to ensure the brake is disengaged, if the chain brake is disengaged and it still                     will not turn you should let a local service centre inspect and evaluate the problem.

How often should I replace the drive sprocket on my chain saw?

               It is recommended that the chain sprocket be changed every other chain replacement.

               You can find sprockets here.              

               It is generally recognized that the sprocket wear would be at its allowable limits by the time the second                        chain needs to be replaced.

When should I replace the chain for my chain saw?

               The chain should be replaced if :

               1. The drive links are burred and do not fit into the bar correctly.

               2. If any of the cutter teeth or drive links are broken or bent.

               3. If the chain has been sharpened over two thirds the length of the chain.

                   You can find new chain here.

When cutting my chain saw starts losing power what should I check?

               There are several things we suggest your check.

               1. Dull chain and or improper lubrication to the bar and chain, sharpen and or clean the bars oil holes.
                   You can find chainsaw oil here.

               2. Air filter and fuel filter for restrictions and contamination, clean or replace as needed.
                   You can find air filters & fuel filters here.

               3. Restricted exhaust spark arrestor, gently clean with a small handheld wire brush or replace.
 

I noticed after using my chain saw for a while the chain looks grungy and has hardened rosin on it, why?

               Generally this is an indication that the chain is not receiving enough oil ( the oil helps to keep the rosin from                sticking to the chain), please check the bar oil holes and the oiler adjustment, see your operators manual                    for guidance to clean the bar and determine if your saw has an adjustable oiler and what the proper setting                  for your bar length is.

               You can find chainsaw oil here.

               Another reason is a dull chain being forced to cut creating heat causing the rosin to burn to the chain.
               You can find new chain here.

Do I need to keep my chain properly tensioned?

               Yes, proper chain tension is extremely important for safety and operation.

               Before adjusting chain tension make sure the engine is off and that the unit has had a chance to cool down,                make sure to wear gloves and safety glasses before attempting to make any adjustments.

               1. Loosen the bar nut(s).

               2. Adjust chain tension either using a screw driver or thumb wheel (see manual for guidance on type of                            chain adjuster) while picking up on the nose of the bar.

               3. When chain is properly tensioned continue to pickup on the nose of the bar while you tighten the bar                            nut(s).

How to check, maintain and clean a chainsaw cutter bar?

               1. Check whether there are burrs on the edges of the bar. Remove these with a file if necessary.

               2. Check whether the groove in the bar has become badly worn. Replace the bar if necessary.
                   you can find them here.

               3. Check that the groove in the edge of the bar is clean. Clean if necessary.

               4. Check whether the tip of the bar is uneven or badly worn. If a hollow forms on the  underside of the bar tip                    this is due to running with a slack chain.

The chain description says it's for a 14" bar but it doesn't fit, why?

               The length of the guide bar isn't an indication of whether your chain will fit or not. You need to check the                      pitch, gauge and number of drive links your saw takes. For instructions  on how to work this out click here.

My chain is not cutting properly, how can I remedy this?

               Several things can cause a chain to cut crooked, or pull to one side. I will list the most common causes and                some solutions to remedy:

               Uneven top plates can cause a chain to cut crooked. Keep the correct top-plate filing angle line on your file                  guide parallel with the chain. Many cutters have a guide mark stamped near the rear edge of the top plate                    that can also be used as a guide for filing angle.

               Dull cutters damaged by rocks can cause a chain to cut crooked. It's important to remove all  damage from                  cutters prior to cutting. Cutting with a dull chain can accelerate wear to the bar and chain.
               ​​​​​​​Keep in mind that a sharp chain will cut large-size chips. A chain that is dull or has abrasive damage will               ​​​​​​​ ​​​​​​​create sawdust, if your chain is dull, It's time to sharpen or replace when you're having to push on the saw               ​​​​​​​ ​​​​​​​or the saw is no longer self-feeding. You can find new chain here.

               Different depth gauge settings from left to right. Keep all depth gauge settings equal from left to right. Prior                  to setting your depth gauges it's important to have the correct depth gauge tool.

               Place the tool on top of your chain so one depth gauge protrudes through the slot in the tool.

               If the depth gauge extends above the slot, file the depth gauge down level with the top of the tool using a                    flat file. Never file the depth gauge down enough to exceed the depth gauge setting specified.

Can I use regular engine oil to lubricate my bar and chain?

               The use of correct bar and chain oil is vital because of the tackifiers (stickiness) in the oil allow it to stay on                the chain and not be slung off. You can find chainsaw oil here.

When I try to use my chain saw the bar and chain smokes and it doesn't cut well, what could be wrong?

               This most commonly is a result of a dull chain and exerting to much pressure on the bar and chain trying to                make the chain saw cut. You can find new chain here.

               This could also be either a lack of bar and chain oil ( tank empty, restricted oiler hole ) or an inferior type of                oil that is being slung off the chain and not lubricating. You can find our chainsaw oil here.

               A properly sharpened chain will require little pressure be applied to have it cut correctly.
               You can find our chain sharpeners here.

My chain is blunt, do I have to buy a new one?

               You can sharpen your chain with either a file or a grinding disk. You can find them here.                                              Alternatively you can purchase a new chain here.
 

Why do the chainsaw gloves only protect the left hand?

               Most chainsaws are for right handed use. This means that it is only your left hand that is anywhere near the                chain when it is in use so your right hand doesn't need the same level of protection.

Why can't I put used motor oil in the oiler of my chainsaw?

               Bar and chain oil has special additives that help it stick better to the bar and chain.
              ​​​​​​​ ​​​​​​​You can find chainsaw oil here.

               Used motor oil will destroy the chainsaws oiling system.

My chainsaw is electric, will a chain designed for a petrol mower fit?

               Petrol and electric models typically use the same type of chain but you still need to make sure the pitch,                gauge and number of drive links is correct. Click here for instructions on how to work it out.

How do I measure the length of the chainsaw guide bar?

               The bar is measured from the point it comes out of the chainsaw, not the bar as a whole, so it is only the                'cutting' section of the bar that is taken into account. You can find guide bars here.

How do I clean my chainsaw air filter?

               Generally an air filter should be cleaned thoroughly on a daily basis after use. In more demanding                               conditions, the air filter should be checked and cleaned every time you re-fuel. If the filter develops a hole or                cut, it should be replaced immediately. You can find air filters here.

               Foam Filter Cleaning Instructions:

               1. Dismantle the air filter cover and carefully remove the air filter.

               2. Wash foam filter in clean, warm soapy water

               3. Squeeze foam filter dry in a clean cloth

               4. Apply foam filter oil

               5. Squeeze foam filter in clean cloth to remove excess oil

               6. Reassemble air filter and cover
              

               Pleated Paper Filter Cleaning Instructions:

               1. Dismantle the air filter cover and carefully remove the air filter.

               2. Clean dust and debris by gently brushing or tapping the filter on a workbench.

               3. Reassemble and fasten securely.

How often should I mow my lawn?

               For the best results, grass should be mowed approximately every one to one and a half inches of growth.

               During the mowing season this can vary between every 4 days and once every other week.

What is the correct direction that my tractor mower blades should be installed?

               The blade's curved wing should point towards the bottom of the deck. The smooth side of the blade should                point towards the grass.

While I'm mowing, the deck leaves an uncut strip of grass about 1" wide. Why?

               Some of the causes of "streaking" or leaving a strip of uncut grass.

               1) Dull, worn or bent blades. You can find new blades here.

               2) Incorrect sharpening. You can find blade sharpeners here.

               3) Incorrect blade length

               4) Low engine RPM

               5) Belt slipping. You can find belts here.

               6) Wet grass

               7) Ground speed too high

               8) Deck plugged, grass accumulation

Why should I balance my mower blades?

               Improperly balanced blades will cause excessive vibration to the cutting deck. This can damage the deck                shell and the mandrels causing them to fail prematurely. You can find blade balancers here.

I can smell fuel and it seems to be coming out of the muffler while I am trying to start my saw, what might be wrong?

               Typically this is an indication the unit is flooded, this can be caused by old or incorrect fuel, improper               ​​​​​​​ ​​​​​​​starting procedures, ignition failure, or a damaged engine.

               Please consult the operators manual for correct starting procedures as well as how to start a flooded
               engine.

The tips of my grass is turning brown after I cut it, what's wrong?

               This is most commonly caused because the blades are tearing the grass instead of cutting the grass.
               ​​​​​​​You can find new blades here.

               You should have the blades sharpened, ensure they are installed correctly and that the engine is running at                wide open throttle, also that you are not mowing too fast for conditions. You can find blade sharpeners here.

How do I change my mower blade?

               Make sure the mower is turned off before attempting a blade change. For your safety remove the spark plug                wire.

               Tip the mower on its side with the engine air cleaner facing up and block the blade with a piece of wood so it                can’t turn.

               The blades on many brands of walk-behind mowers rotate to the right, the clockwise direction, when you                are mowing. To remove the blade, you must turn the blade's retaining bolt to the left, or counter clockwise.

               As you undo the blade bolt, pay attention to how the blade fits into the blade adapter on the engine shaft,                which side of the blade faces up toward the mower deck, and the order in which the blade tensioning                washers are installed on the blade retaining bolt.

               Be sure to fit the replacement blade into the blade adapter with the correct side facing up and replace the                washers in the original order.

               Tighten the blade retaining bolt by turning it to the right, or clockwise, to a torque of 30 foot-pounds or the                torque value specified in your mower manual.

I wasn't able to mow my grass for a couple of weeks and now my grass is tall. How should I cut the grass?

               Typically it is recommended in this situation that you mow when the grass is dry, move the mower to the                highest cutting position, decrease ground speed and cut the grass. Cut the grass again 1-2 days later at the                normal height of cut. This should help you get the lawn back to a regular cutting schedule.

When should I use a mulching blade?

               This blade is used whenever you are intending to use a mulching kit. The design feature of this blade is that                it has many cutting surfaces and angles to continually cut the grass to smaller pieces. This blade is                               sometimes referred to as a reverse lift. You can find them here.

               When mulching you need to mow more frequently than collecting or discharging grass.

Why are my sweeper bristles breaking?

               When replacing the sweeper bristles you must remember to adjust the height back up to the highest setting                so they don't hit the floor. Other factors such as tree roots and rocks can cause breakages and should be                avoided.

Why is my strimmer head not spinning when throttle depressed?

               There may be one of several reasons for this.

               First, check that the cutting equipment is properly mounted and is free from any obstructions.

               Next, make sure that the shaft has not loosened and separated from the power head.

               If this does not solve the problem, you may be experiencing one of the following:

               A defective clutch

               A broken shaft

               A damaged gear head

My strimmer line seems to break off easily what's wrong?

               This happens when the line ages and "dries out". You can find our strimmer line here.

How should fuel be stored?

               1) Never store the fuel container or machine where there is an open flame, spark, or pilot light such as a                          water heater or other appliances.

               2) Use only approved fuel container. You can find fuel containers here.

               3) Never store or fill a fuel container inside a vehicle or on a truck bed with a plastic liner.

               4) Always place container on the ground away from your vehicle when filling.

How do you properly mix two stroke oil and petrol?

               Please refer to your operators manual for proper fuel handling precautions.

               Proper fuel mixing tips:

               Always mix the petrol and oil in a clean container intended for fuel. You can find them here.

               Do not mix more than one month's supply of fuel at a time.

               Mix (agitate) the fuel mixture thoroughly before filling the machine's fuel tank. If the mixing bottle doesn't                have a rubber seal in the lid, make sure the cap is screwed on tight.

               Mix to the correct ratio as specified by the manufacturer.

How can I adjust my carburettor?

               We stock carburettor adjustment tools here.

What spark plug do I use for (2 stroke) engines?

               Because spark plugs can vary by model you should refer to your owner's manual.

               Always use the spark plug recommended in your Equipments Operator's or Part's Manual.
               ​​​​​​​You can find spark plugs here.

What is a decompression valve?

               A decompression valve releases some of the compression from the combustion chamber during the starting                procedure, making the engine easier to turn over when pulling the recoil rope.

               There are two different type decompression valves used in manufacturing and design.
               You can find decompression valves here.

               1. Manual - The decompression valve is activated (opened) by the user before attempting to                                            start the unit, once the engine starts it resets the valve to a closed state.

               2. Automatic - The decompression valve is self activated any time the engine
              ​​​​​​​ ​​​​​​​    is not running, once the engine starts pulses from the engine crankcase cause the valve to close and               ​​​​​​​ ​​​​​​​    remain closed until the engine is stopped again.

The primer bulb doesn't seem to work what's wrong?

               The primer bulb works by drawing fuel through the fuel filter, fuel line and carburettor. Then pushes the fuel                out the return line into the tank. 

               If the primer bulb will not compress check the lines as they are likely connected backwards, if the bulb will                not come back out check the fuel filter, fuel line, and carburettor for restrictions. You can find bulbs here

               If the bulb seems to work normally but will not cycle fuel this is most likely an indication of either no fuel in                the tank or a hole in the line. You can find fuel line here.

I won't be using my outdoor equipment for a while, how do I store it?

               If you do not plan to use your unit for a period of 30 days or longer you should:

               1. Remove the spark plug wire from the spark plug.

               2. Completely drain the fuel tank into an approved container.

               3. If the unit is equipped with a purge bulb carburettor, pump the bulb 8-10 times to move fuel from the                            system into the fuel tank. Drain the fuel tank again.

               4. Start the engine and run it until it stops. Place the choke lever in Cold Start position, and try to start the                        engine again. If the engine no longer tries to run, it has been adequately emptied of fuel.

               5. Place the ignition switch in the OFF? position.

               6. Remove any accumulation of grease, oil, dirt and debris from the exterior of unit. Check cooling fins,                            cylinder, and air intake openings for debris that may block airflow. Blocked air intakes will cause
                   overheating.

               7. Replace fuel filter and inspect fuel lines, fuel line grommets and fuel cap gasket for deterioration. Replace                    fuel filter yearly. Fuel lines, grommets, and fuel cap gasket should be replaced as needed.

               8. Replace air filter if dirty or damaged. Air filters should be replaced once a year if used residentially and                        once a month if used commercially.

               9. Make sure ignition switch and throttle operate freely and safety interlocks and guards are in place and                          functioning.

               10. Check the cutting attachments for wear, this includes blades, trimmer heads, saw chain, hedge clipper                        blades, etc. If worn or damaged, sharpen or replace as needed.

               11. Oil metal cutters with a light weight machine oil to protect from corrosion.

               12. Tighten all screws and nuts.

               13. Perform all periodic lubrication services that are required per the Operator's Manual.

               14. Remove the spark plug and pour fresh, clean, two-stroke engine oil into the cylinder through the spark                          plug hole.

               15. Place a clean cloth over the spark plug hole.

               16. Pull the recoil starter handle slowly 2-3 times to distribute the oil inside the engine.

               17. Observe the piston through the spark plug hole. Pull the recoil starter handle slowly until the piston                              reaches the top of its travel and leave it there.

               18. Install a new spark plug. Use the exact spark plug that is recommended per the operator's manual.
                     DO NOT install spark plug wire onto spark plug.

               19. Store the unit in a dry, dust free place, out of the reach of children.

               20. Do not store unit in an enclosure where fuel fumes may accumulate or reach an open flame or spark.

Additional steps for Chain Saws

               1. Check chain, clutch, bar and sprocket for wear.

               2. Check the chain for worn drive links, and broken or dull cutters.

               3. Clean sawdust from guide bar groove.

               4. Remove chain brake and clean sawdust from inside assembly. Install and check brake for proper                                    operation. Store saw with brake lever in disengaged (running) position.

               5. Clean saw chain in a 50/50 mixture of kerosene and lightweight oil, flushing all debris from moving parts.                      Oil the saw chain with bar and chain oil and wrap the chain in a plastic bag for storage.